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Retail Loss Prevention Officer - Regent Street

London, England, United Kingdom , Permanent

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THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The Role

The retail loss prevention officer will play a critical role in maintaining a safe and secure environment for our teams and customers. The ideal candidate should be observant, possess excellent communication skills, and be able to respond effectively to potential security concerns.

The retail loss prevention officer will protect the store's assets and ensure the safety of customers. They maintain a watchful presence, respond to incidents promptly, and contribute to a positive shopping experience by fostering a sense of security by embodying the brand's commitment to excellence and care

This role will also require weekend and out of standard working hours availability.

ABOUT THE TEAM

You will be reporting to the head of retail operations and senior brand leader, supporting them with the protection of our products, store team and customers.

WHAT WILL I BE DOING?

  • Access Control: Monitor entry and exit points, ensuring that only authorised individuals enter restricted areas. Verify the credentials of personnel, suppliers, and visitors when necessary
  • Loss Prevention: Actively monitor store premises to prevent theft, vandalism, and other security risks. Implement loss prevention strategies and work collaboratively with store management to reduce stock loss
  • Utilise surveillance equipment, including CCTV cameras, monitors, etc. to assess activities within the store. Report any suspicious behaviour promptly to store management and take appropriate action
  • Customer Assistance: Provide a visible and approachable security presence to deter potential wrongdoers. Offer assistance and information to customers as needed, contributing to a positive and secure shopping experience
  • Emergency Response: Respond promptly and appropriately to emergency situations, including but not limited to fire alarms, medical incidents, or security breaches. Follow established protocols and cooperate with emergency services as needed
  • Monitor and complete internal searches with the support of store management
  • Compliance to internal procedures and processes supporting the management team to complete these processes, but also provide training to wider team on potential security related issues
  • Communication: Maintain effective communication with store management, fellow security personnel, and other staff members. Report incidents, provide updates on security situations, and contribute to a productive team environment
  • Documentation: Complete accurate and detailed incident reports for any security-related events. Keep records of daily activities and incidents, aiding in the store's overall security assessment
  • Build relationships with surrounding security partners to support the store to reduce loss

WHAT SKILLS DO I NEED?

  • Previous experience in security, loss prevention, or a related field is preferred
  • Excellent observational skills and attention to detail
  • Strong communication and interpersonal abilities
  • Ability to remain calm and respond effectively in high-pressure situations
  • Familiarity with CCTV and other surveillance equipment

ABOUT THE LOCATION

Our Regent Street flagship store in London's West End has been open since 2010 and usually trades from 10:00am - 20:00pm (subject to seasonal change). As well as leading our global number one store, our team enjoy sharing their interests in music from a variety of different cultures. Store Location. Located in TFL zone one and approximately a five minute journey from Oxford Circus station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • Potential to earn more from our team commission scheme
  • We are a disability committed certified employer
  • Employee discount for you to spend with family and friends
  • 33 days holiday increasing to 36 days after 2 years continuous service
  • Bank holidays, birthdays and volunteering days off
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Onsite

Closing date: 30th July 2024

Apply now
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