Mateo

Concession Manager

“We’re all a big family.”

• What does a good day look like in your role?

  A good day in my role consists of all employees coming in as scheduled and our customers being assisted to the best of our abilities. We create positive engagements with new and returning clients. Our colleagues and clients are provided with the best AllSaints experience possible. We close out, beating our goals and get ready to do it again - each day striving to be better than the last. 

• What does a challenging day look like in your role?

  A challenging day, although exciting, consists of being short staffed, scarce product availability, and minimal footfall. 

• What do you get up to in a typical day/week?

  I religiously get up, make breakfast, read my emails. Plan my day/outfit. I begin my commute on the bus and finish the route on my skateboard. I set the expectations for the day and execute as best as possible. 

• What’s the best thing about working for AllSaints?

  Building and developing my team. Establishing meaningful relationships and working on myself through the help of my peers and management. 

• What’s the most surprising or unexpected thing about working for us?

  How amazing our leathers are in comparison to other brands. 

• Why AllSaints?

  The edge, the aesthetic, the accountability within our product and sustainability for our sourcing. 

• What’s not in the job description but something you’d tell a friend if they were looking to join the brand?

  We’re all a big family - you can find support every step along the way. 

• Tell us about your journey with AllSaints so far.

  I started as a seasonal part-time associate in 2014 for a lower volume concession in Bergen County, NJ. Fast forward four years, I went back to that same location to debut as a floor manager. Fast forward another year, I was promoted to floor manager at our flagship location in NYC. Finally six months later, I was promoted to store manager of the prestigious 59th NYC flagship, but the show goes on.