Assistant Brand Leader (Operations) - FT - Century City

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As Assistant Brand Leader with a focus on store operations, you’re responsible for assisting the Brand Leader in managing and motivating your team to deliver an exceptional brand experience to our customers. You will also take responsibility of the stock room and maintain the processing and maintenance of product and backroom efficiencies.For us, the store leadership roles are not just about what happens within the store’s walls - although we want to deliver a wow, showroom experience to our customers every single day - it’s also about the community around you.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a store manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team of Floor Managers, Stylists and Stock Associates will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

WHAT WILL I BE DOING?

• You will now be leading a team of stylists and floor management. Your customer remains at the heart of all you do and you champion continuous training with your team to give them the confidence to provide best in class brand experience
• You live and breath the product, inspire your team daily to do their best work and manage compliance deadlines with ease. You are a constant support to your store manager and share the workload of running a store together. When they are out of the business you are able to step up taking responsibility for the store
• You now have experience actioning visual moves, now you will start to plan them. Space planning, reviewing product depth, category analyses and effective scheduling will be key. You will also have the confidence to challenge proposals that affect your store and are not afraid to manage upwards when necessary
• You are skilled at managing the operational functions of the store. Utilising the digital tools provided by the company to help you manage compliance you have upskilled your floor management team to support you with these tasks. You are also an experienced key holder and a point of contact for your floor management with any queries on these tasks
• You pride yourself in recruitment and alongside your store manager, you have built a team that you are proud to manage. Your energy and positivity inspire your team to do their best work daily. You are accomplished at scheduling and create rotas that protect your key trading days and hours
• You are able to forward plan with ease. Whether this be cash and KPI targets or succession planning, you ensure to have a structure to the weeks and months ahead. You utilize 42 daily for all planning and to back up any commercial decisions.
• You work in conjunction with your store manager to help your team fulfill their appraisal goals and develop into their next roles
• You lead with pride and your team showcase this though your store environment
• You are expected to work closely with your store manager and HR advisor to manage ER matters in store

WHAT SKILLS DO I NEED?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience
• Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement
• You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms
• Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner

Pay Range in Los Angeles, CA
Exact compensation may vary based on skills, experience, and location
Hourly range $27.00 - $28.00 /hr

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future