Retail Operations & Communications Manager UKEU

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Supporting the Head of Operations in strategically and proactively implementing operations, communications and administration for the retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business. Giving our store teams the best experience to deliver impeccable customer experience and support the brand to achieve our goals.

This role may require some weekend, bank holiday and standard out of hours working availability, 

WHAT WILL I BE DOING?

Operational Efficiency

• Oversee day-to-day retail operations, ensuring smooth workflow across stores or departments.
• Develop and implement processes that optimize retail performance, reduce costs, and enhance customer experience.
• Monitor store performance metrics recommending improvements and implement across all stores and channels, review success and reduce operational workload to ensure teams have more time with the customer.
• Lead and execute new store openings, relocations and refurbishments in line with the brand strategy
• Co-ordinate and partner with facilities teams to ensure speedy resolution of in store issues and problems.

Team Management & Training

• Lead and manage retail operations team of coordinators
• Train and develop team on company policies, procedures, customer service standards
• Set the agenda for Retail team training to enhance customer experience and grow brand sales

Communication Strategy

• Develop and execute internal communication strategies to ensure that all team members are aligned with company goals and initiatives via haiilo and g-suite
• Serve as the main point of contact for store-level communications, ensuring consistency and clarity of messages
• Coordinate with corporate and regional teams to disseminate promotional materials, product launches, and operational updates
• Collaborate with your global counterparts to ensure that we have one central brand experience and message for all of our employees, including North America, Asia and People and Culture

Customer Experience & Engagement

• Monitor customer feedback and work with teams to improve in-store experiences and resolve complaints. Work with teams to give the best processes to enhance store experience
• Implement programs and initiatives aimed at improving customer loyalty and satisfaction
• Analyze customer behavior and trends to partner with merchandising on promotions, and service delivery strategies

Budget & Cost Management

• Manage budgets related to retail operations, ensuring resources are allocated efficiently
• Track and report on retail expenses, sales forecasts, and store profitability
• Collaborate with procurement and supply chain teams to manage inventory and reduce waste
• Partner with ESG teams to deliver the best experience for brand and the environment

Brand Alignment & Visual Merchandising

• Work closely with the visual merchandising and design teams to execute in-store promotions, events, and seasonal campaigns
• Ensure all stores have the tools and training to deliver to brand guidelines, visual merchandising standards, and promotional displays

Reporting & Analytics

• Collect and analsze data on sales, inventory turnover, and operational efficiency to report to the global head of retail operations and profit protection
• Generate performance reports, identifying trends, challenges, and opportunities for improvement
• Implement solutions based on data-driven insights to enhance store performance

Crisis Management & Problem Resolution

• Address operational issues in real-time
• Lead efforts to ensure stores comply with health and safety regulations and other relevant guidelines

Technology & Systems Management

• Oversee the implementation and maintenance of retail management software and systems (POS systems, inventory tracking, etc.)
• Stay up-to-date on retail technology trends and suggest innovations that could improve operational effectiveness

WHAT SKILLS DO I NEED FOR THE ROLE?

• Talent – Creating high performing, energized and engaged teams within retail Operations
• Leadership- Strategic, Inspirational, Innovative with a proactive style
• Innovative Thinking - Strategic and proactive with highly operational thought process and end result in mind
• Forward thinking – in planning, moving digital, becoming global and future proofing the business
• Project Management - Ability to manage and roll out Global projects from conception, implementation to evaluation stage
• Partnerships - Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills
• Solution driven - Implements solutions to improve operations in stores to support the Brand Strategy which lead to long term excellence with a view to roll out globally
• Results focused – Driven to deliver the best brand experience in all channels

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future