People Partner (6 month FTC)

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Everyday the people partnering team support our brand leaders across retail with a range of employee relations (ER) conversations. We are passionate advocates for the employee experience and ensure that we are always giving the best advice to support a team member's journey in our brand.

We are looking for a people partner to join our team and support our UK retail colleagues through the full range of ER topics such as wellbeing discussions, investigations, disciplinaries, mediation, performance management and much more.

Prior experience of supporting colleagues through these HR processes and positively influencing your customers to think differently yet fairly is a great place to be if you are applying for this role.

ABOUT THE TEAM

Our people & culture Team is based in our iconic East London Studios. This is where the heart of our AllSaints head office teams are based and we frequently join together to make great things happen.

Our team is encouraged to be active business partners, spending at least 60% of their time either in store or in our offices with our customers to ensure we create meaningful relationships.

We make great things happen, and are all encouraged to think differently, sharing ideas and suggestions for how we can engage our teams with our policies and ways of working.

Reporting into the head of people partnering, this position will sit within the overall people partnering team which consists of a team of HRBPS. Together we support each other and the brand, to provide policy advice, procedure updates, ER training and much more. At the heart of what we do, is to ensure we balance our ways of working with creating positive employee experience.

WHAT WILL I BE DOING?

• Building relationships and working collaboratively with all teams and departments within the business to ensure we are providing the very best support to deliver business goals
• Overseeing and support managers with performance management discussions, ensuring that we utilise the full range of our people strategies to support improvement such as SmartSaints and PIPS
• Offering constructive advice and support to people managers who are navigating investigations, disciplinaries or grievances. Ensuring the process is completed not only procedurally correct but importantly fairly and timely
• Providing regular ER updates and recommendations to the people partnering team about ER caseload, and ongoing cases
• Work with the people & culture senior management team to escalate any projected risks or complex cases, to minimise any potential impact on our brand
• Ensuring you are keeping accurate record keeping, filing and data management across all ER cases
• Taking part in people and culture projects, such as supporting our HR System implementation or HR Data project to create a first class people team
• Delivering regular policy training as part of our people policy series to team members
• Support with regular tasks including ER tracker upkeep, ER reporting, scheduling people training, maintaining company org charts
• Any ad-hoc activities as required

WHAT SKILLS DO I NEED?

• First and foremost you have an appetite for people and culture and a skill for partnering with your customers. You know how to truly listen, connect and make considered recommendations in a way which provides leaders with constructive thought
• Positive and inspiring: you want to help our teams do their best and feel appreciated. You have a desire to be part of a coaching culture and demonstrate this in your ER advice. You take time to think about not only the legalities but what is right for our team members before a decision is made
• You have a good foundation of understanding across HR procedures, confidentially navigating investigations, disciplinaries and grievances. You are comfortable with guiding managers through decision outcomes and if needed in exceptional circumstances you are confident with chairing a case
• Equality Inclusion and Diversity has deep meaning for you and you understand the importance of contributing to a culture of embracing this philosophy
• You strive for the best quality work in everything you do and form relationships with your customers which emulate this mindset
• You have a proven ability to challenge yourself, at times stepping out of your comfort zone to really stretch your development
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit (or three!)
• Strong business acumen - you know your business inside and out
• An active user of either google or microsoft, with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Honest, trusting and charismatic - you live by our brand values
• A protector of our brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future