People Advisor

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

The People Advisor (Retail) is a pivotal role, empowering our UK & Ireland stores with employee relations (ER) support and guidance. This role ensures all of our practices not only adheres to UK employment law, but also champions our brand values. We are searching for a dedicated individual with a passion for retail and people - someone driven to inspire and equip our retail managers to lead their teams with fairness and consistency. This role calls for someone capable of navigating multiple complex ER cases with both high precision and people at the heart of the process.

ABOUT THE TEAM

Reporting to the Head of People Partnering & Talent Acquisition. You will work collaboratively alongside a dedicated team, including 2x People Business Partners and 1x People & Culture Administrator, contributing to a fast paced and supportive environment. The primary stakeholders for this role are the District Managers, requiring strong partnership to drive consistent and compliant people practices across the retail teams.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

• Provide timely and effective advice and guidance to District Managers and Brand Leaders on all employee relations matters, including disciplinary, grievance, performance management, and absence management.
• Manage a high volume caseload of complex ER issues from initial enquiry through to final resolution, ensuring high precision and accuracy in all documentation and processes.
• Working with the team to ensure policies and advice are compliant and reflect current UK and Ireland employment law and best practice.
• Coach and upskill key stakeholders, predominantly Brand Leaders, to confidently handle people issues and promote fair, consistent leadership across all UK and Ireland Stores.
• Contribute to the review and development of people policies and procedures, ensuring alignment with brand values and legal requirements.
• Monitor ER trends and data to proactively identify areas for improvement and intervention to reduce risk and enhance the employee experience.

WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)

• A Collaborative Team Player: You thrive in a team environment. You use your skills to support colleagues, and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work.
• Brand Ambassador: Your genuine love for fashion is evident. You'll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit.
• Driven by Success & Tenacity: You possess a winning mentality. You're resilient, focused on solutions, and committed to overcoming challenges to deliver outstanding results.
• Commercial Acumen: You have a deep understanding of retail business. You actively leverage data to gain insights and anticipate customer needs.
• Integrity: You embody our core values through your honesty and trustworthiness. You're dedicated to protecting our brand, caring for our customers, product, profit margins, and the health and safety of our teams and environments.
• Employee Relations Expertise & Integrity: Proven experience managing end-to-end Employee Relations caseloads, demonstrating a strong understanding of UK and Ireland employment law and a commitment to protecting our brand through honesty and trustworthiness.
• Case Management & Tenacity: Capable of managing multiple concurrent cases with high precision and accuracy, possessing the resilience and focus on solutions to deliver outstanding results.
• Commercial Acumen: Understands the commercial impact of people decisions, leveraging insights to ensure advice supports business goals.
• CIPD or equivalent experience is highly desirable.

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future