People Systems and Benefits Advisor

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As a People Systems & Benefits Advisor, you’ll play a vital role in supporting the smooth running of our people systems and employee benefits processes across our brand. You’ll be responsible for ensuring that all employee data within our HR systems is accurate, up to date, and compliant - helping to deliver a seamless experience for our store teams, distribution centres, and Head Office colleagues.

You’ll act as the main point of contact for HR system and benefits queries, providing guidance and troubleshooting support, while also helping to drive process improvements and system enhancements. Working closely with HR, Payroll, IT, and external partners, you’ll ensure that our people technology and benefits offering continue to evolve in line with our business needs.

ABOUT THE TEAM

This role sits within the Payroll Team and reports to the Head of Global Payroll. You will work closely with the wider People & Culture team, including the People Partnering and Talent Acquisition teams, to deliver a professional and efficient service to our UKEU employees.

AllSaints offers a fun, creative, and casual working environment where individuality is valued and collaboration is encouraged. This is a fantastic opportunity for an ambitious, highly motivated and detail-oriented People Systems & Benefits Advisor to join our Global Payroll team to gain new experiences while working with a passionate and friendly team.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Your responsibilities will be split across three core areas, ensuring a smooth employee journey and operational efficiency.

Systems

• Manage the epi-use / success factors ticketing portal and ensure issues/change requests have been raised and that we are on track with scheduled system updates
• Maintain the report centre and support with scheduled and adhoc reporting for the wider team
• Prepare monthly audit and headcount reports for Finance, IT and the security team
• Host monthly training for new starters on Success Factors
• Collaborate with teams (e.g. retail operations) to continue to look for ways to improve our systems to ensure things are running as efficiently as possible
• Manage audit checks to ensure Success Factors is updated to reflect changes including policy updates to ensure we are compliant
• Prepare quarterly people statistics from Success Factors reporting and share with the senior leadership team
• Managing new starter and leaver door access/staff cards using WINPAK/Paxton and keeping the staff cards and fobs tracker up to date.

Benefits

• Manage our Reward and Recognition scheme with Nectar. Maintaining the Nectar platform by adding / removing starters and updating changes to reporting lines and role changes
• Support with awarding points for retail incentives and managing any new incentives throughout the year
• Manage and set up any new global wellbeing challenges typically scheduled key points in the year
• Scope out any new benefit offerings to ensure our corporate package remains relevant and competitive
• Work closely with the Brokers that handles all our benefits
• Adding new directors to the Bupa healthcare screening
• Ensure our benefit summaries and offers are up to date with any changes following renewals and any new partnerships
• Collate and prepare UKEU employee wardrobe data for the IT team to support with the seasonal refresh
• Manage the service proposition for the long service award. Prepare long service letters and awards and ensure up to date across all systems

Payroll

• Support the payroll function by helping to process any team changes submitted on the platform so they are captured in time for monthly payroll processing
• Monitoring any technical system issues reported in a timely manner so that nothing is missed for payroll cut off
• Support with monthly spot checking during the peak period
• Carry out monthly payroll audit checks during busier periods so nothing is missed and we are compliant

WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)

• A Collaborative Team Player: You thrive in a team environment. You use your skills to support colleagues, and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work
• Brand Ambassador: Your genuine love for fashion is evident. You'll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit
• Driven by Success & Tenacity: You possess a winning mentality. You're resilient, focused on solutions, and committed to overcoming challenges to deliver outstanding results
• Commercial Acumen: You have a deep understanding of retail business. You actively leverage data to gain insights and anticipate customer needs
• Integrity: You embody our core values through your honesty and trustworthiness. You're dedicated to protecting our brand, caring for our customers, product, profit margins, and the health and safety of our teams and environments
• Strong attention to detail and accuracy. Eager to learn, proactive, and curious. Highly organised with the ability to manage multiple deadlines effectively

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future