AllSaints logo

Fraud & Risk Administrator

London, England, United Kingdom


THE ALLSAINTS TEAM

Here at AllSaints we are proud to be a customer centric global team. Our vision is to make the coolest clothes to evoke emotion for our customers, worldwide.

Everything about our style and creativity is curated in-house, from store design and construction to our brand image, digital presence and clothing design. We are truly an agile business: we work at pace and take responsibility for making a difference.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

We are looking for a Fraud & Risk Administrator to join our busy Global Brand Protection Team. The ideal candidate will have experience of working in an e-commerce, payments of finance environment and good working knowledge of customer care. Your main responsibilities will be to provide administrative support to support our Fraud Analysts. This is a shift based role including weekends, evenings and bank holidays on a rotational basis.

WHAT WILL I BE DOING?

  • Reviewing and screening online customers orders to deliver a seamless fraud prevention experience
  • Identifying suspicious trends or activities internally and externally & highlighting these for review
  • Handling customer contact regarding order screening, payment operations support, delivery and returns disputes, payment disputes, and GDPR cases,
  • Liaising with 3rd parties and internal departments to investigate and resolve cases
  • Processing digital chargebacks, store double charges and supporting with payment related queries
  • Supporting the business in reducing risk and revenue loss across multiple areas
  • Working on ad hoc tasks as requested by management to support a positive customer experience and reduce risk

WHAT SKILLS DO I NEED FOR THE ROLE?

  • Experience in basic fraud screening & chargeback logging within either e-commerce, finance, payments environments.
  • Excellent attention to detail and analytical mindset
  • Ability to communicate fluently in written and spoken English
  • Excellent phone manner and customer service skills, and aptitude for delivering great customer care
  • Tech-savvy, understands and learns new systems quickly
  • Excellent working knowledge of Microsoft Office, Google Suite, Excel and payment processing platforms ideally.
  • Used to working in a high volume, fast paced ever changing department
  • You need to be fully flexible to support a global business
  • The desire to progress in future into a Fraud & Risk analyst role

ABOUT THE LOCATION

You’ll be working in our East London Studios based in London’ vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

Customer Centric We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

Work at Pace We know our goals, and we work with clear outcomes in mind

Be Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Your career matters to us and we will do what it takes to help you on your journey in life. You’ll be challenging yourself and your leadership. The opportunities will be there and you’ll be working within an environment that rewards hard work and innovation. Internal promotion is the norm not the exception and you’ll be supported in your ambition to reach the next step of your career.

You’ll be working in our East London Studios based in London’ vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. In addition to this we offer a competitive pay and benefits package that includes an amazing employee uniform allowance and discount.

We are an Equal Opportunity employer and we very much look forward to working with you.


Apply Now

Email this job to a friend